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A1A Return Policy: {please read this}
You may return most new, unopened items within 7 days of delivery for refund,
your shipping cost is not refundable and there is a 15% restocking fee.
Please do not place an order if you think that you may return it!
Contact A1A for an RMA # and ship to address before shipping any returns.
We do not pay the return shipping costs unless it is from the result of our error (you received an incorrect or defective item, etc.). If you received an item that is damaged in transit, please report it within 7 days. Please report any damage within 7 Days of receiving delivery.
You should expect to receive your refund within two-three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Contact A1A for an RMA # and ship to address before shipping any returns.
Call 866-203-2330 email: A1aFacialEquipment@gmail.com
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Facial Steamer Glass Jars are not covered under the manufacturer warranty.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.